Corporate Management of Quality in Employee Health Plans

Health Care Management Review
Vol. 28, No. 1
January 2003
Maxwell, J. and P. Temin
pp. 27-40.

As large companies move their employees into managed care, they must concern themselves with the quality and price of their employees' health care. Based on a survey of Fortune 500 companies, we show that most are integrating several aspects of quality into their purchasing and contracting decisions by focusing on three dimensions--customer service, network composition, and clinical quality. Companies focus on the customer service dimension while the medical community emphasizes clinical quality.

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